This guidebook for law enforcement offers management strategies for containing operating costs, supporting community policing, and freeing up more officers' time for problem solving.  Departments can capture significant data to plan and evaluate call management practices and support jurisdictional goals. The project was supported by Cooperative Agreement No. 1999-CK-WX-K007, awarded to ILJ by the Office of Community Oriented Policing Services (COPS), Office of Justice Programs, USDOJ.