ILJ is working with the U.S. Department of Justice, Office of Community Oriented Policing Services (COPS Office) to develop a practical, easy-to-use guidebook for police practitioners on designing and implementing call management strategies to support community policing. The first step in the project involved developing and pre-testing a survey on call management strategies. The questionnaire will be mailed to approximately 700 large, medium-sized, and small policing agencies throughout the country. Based on the results, ILJ will identify alternative call management strategies. From among the 30 departments contacted by phone, brief case study reports will be written on 15 to 20 sites which appear innovative and interesting, but which do not appear to be ready for detailed analysis. From the 15 to 20 departments, five to six will be chosen for site visits and detailed analysis. Finally, a guidebook will be created for police practitioners on designing and implementing call management strategies to support community policing.