PPT Slide
- Check references and performance history, including users the vendor didn’t name
- Make sure they have the products you are considering
- Ask the right questions of the references
- What problems did other customers experience?
- What unexpected issues/costs did they encounter?
- How were the problems/ issues resolved?
- Did the vendor meet customer’s expectations?
- How quickly and how well was system installed?
- What is the perceived quality of the system?
- How well does the system perform?
- How well did the vendor support the system after final payment?